Order Information & Concerns
Your credit card will only be charged once.
If you just placed your order and you received an error at first, the second charge you are seeing is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 – 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your credit card.
Please only click the "Place Order" button once to avoid multiple authorizations.
If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your bank has on file. It is most likely an issue with your billing zip/postal code. Please review all information closely and look for any typos. Also, try re-formatting the names and addresses in your billing information (this often solves the issue).
If you're still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you're using the latest version of your web browser.
Please only click the “Place Order” button once to avoid multiple authorizations.
If you continue to receive error messages, please contact Customer Support at firstname.lastname@example.org
If you need to change or cancel your order, please contact us immediately. We generally process orders within 1-3 hours, and once our warehouse has processed your order, we will be unable to make any changes.
Unfortunately we cannot add anything to an existing order. Please place a new order for the new item.
As soon as your order ships, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add email@example.com to your safe sender list.
"Unfulfilled" just means that we successfully received your order! Once your order is shipped your order status will change to "Fulfilled."
If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please order again with a Paypal account. If you do not have Paypal, you can easily sign up at www.Paypal.com
Watch Specs & Issues
Ballardier Watches use a high quality 316 Low Carbon Grade stainless steel that looks and feels great.
We didn't look past one feature when designing our watches. With this said, we went with a Japanese Miyota Precision Quartz Movement which is one of the most well known and most reliable movement manufacturers in the industry.
This is actually a very simple fix, please see the instructions below.
If the middle subdial pointer is pointed to the right:
Simply pull the crown (knob to adjust the time) out 2 clicks and then press the bottom button on your watch. This will make the subdial hand jump back one second at a time. Do this until the hand is straight.
If the middle subdial pointer is pointed to the left:
Simply pull the crown (knob to adjust the time) out 2 clicks and then press the top button on your watch. This will make the subdial hand jump forward one second at a time. Do this until the hand is straight.
If the far left sub-dial is not centered, you will need to press the correct button (reference above) continuously. The stopwatch minute hand (far left dial) is synchronized with stopwatch second hand (middle dial).
Hope this makes sense, if you have ANY issues please don't hesitate to ask.
Ballardier Watches has a limited warranty that covers manufacturer's defects for two years after the original purchase date from an authorized dealer. Basically, if the watch parts or mechanics don't work properly, and it's our fault, we will repair or replace your product for free. However, this does not cover any abuse you might put your watch through on your own. The warranty does not cover water damage, normal wear and tear, batteries, accidental glass damage, scratches, strap damage, or theft. Proof of purchase is required for all warranty claims and service requests, so please keep your receipt. If you've purchased from our site or Amazon, the order number will suffice; otherwise you will need to send us a copy of the receipt from an authorized Ballardier dealer.
Most orders ship within 2 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays.
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the price of the merchandise, if you're outside the EU. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.
Ballardier cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.
Any unworn product can be returned or exchanged for store credit within 60 days of delivery. We offer free returns and easy returns for all customers. Please make sure you include your order number along with contacting firstname.lastname@example.org to schedule the return. Expedited shipping charges are non-refundable. For more information see our Returns page.
Once you notify us that you would like a return, we will email you a pre-paid return label within 3-5 business days.
Once we have received your package, your refund will be processed within 7 business days. You will be notified via email at the address listed on your order when this transaction has taken place.
After we have issued the refund, it will take up to 3 business days for the funds to be placed back on your credit card or Paypal account.
Not yet. Once we start selling Ballardier watches in different retail locations we will add a link to a store locator here. Check back later to find a store near you!
We currently do not have an official reseller program however please email us at email@example.com reagarding your inquiry and we will get back to you asap!